The On Call Rotation
It has been a fun couple of weeks. I have been assigned a position on the on call roster.
When you cannot sleep at night and you call the ISP because you internet is moving slower than a snail, that is the night shift personnel.
On call person is the poor person that gets rolled out of bed because the internet has complete stopped. Not for the world, just a small portion of is. This person has to make decisions on lack of sleep and caffeine. I no longer have to dream about being this on call person. I lived it.
To all of you technical personnel that are on the on call roster. I salute you.
I am now working toward being the highest level of escalation. If it is not working and/or the first person assigned on call cannot solve the issue. Call me. I will make sure something gets done!