What is customer service? Here is the definition from Wiki: The provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees “who can adjust themselves to the personality of the guest”. Customer service is also often referred to when describing the culture of… Read More »
I am a SysAdmin I have been working as a System Administrator for the last 6 years. I feel I have out grown that title but I have not found an employer that is willing to give me a different title. Maybe someday soon that will happen. So somethings I like to watch and do… Read More »
When life puts on the brakes This week has been interesting. A lot of stuff has happen. Enough said. Last night my body just gave in. My body decided there was not way that I could work another 3 hours on a VCDX design. All it wanted to do was find a blanket and relax. After… Read More »
Essential or Indispensable In a stand up meeting I was asked if I was essential or indispensable to the current business. I had to think about it. So here is my take on what was really asked. Let’s start with the definition of each word. Essential absolutely necessary; extremely important. Indispensable absolutely necessary Interesting enough they both… Read More »
vDM30in30 Day 1 This will be my first post. I have seen that some people out there do not like when the 30 days for 30 blogs challenge starts. These people believe that the associated post(s) will cause a lot of unneeded and unwanted content. I see it as a way to help people to start… Read More »
Broken Promises in the Workplace I think that broken promises in the workplace are the number one reason that employees start looking for other means of employment. I look at it like a care dealer. If you are fair and truthful, I will be back again to buy another vehicle. If you lie and will… Read More »
Sophos UTM 9 This will be a high level over view of my experience with setting up the Sophos UTM 9 virtual application. Sophos has a FREE, yes I said free version of their Sophos UTM appliance. This firewall will protect up to 50 IP address. You read more here. I proceeded to download the… Read More »
Technical Writing I know most of you not reading my blog do not like the technical documentation. As I find my witting style, this is the best way that I can keep writing and stay current with the technology that I am currently working with. It also provides me with documentation as I am staging… Read More »
On January 5th I started a new venture with a subsidiary of a big Health Care company. Before making this transition I worked for a small corporation with less than 40 employees. So I was the heart and soul of the IT department. I knew the infrastructure inside and out. Then I took the leap of faith… Read More »
A New Year and New Challenges This new year looks to be fun and exciting. As you have read I have taken a job with a new company. HNc and BNc are the same company just branded differently for the people they serve. HNc, HealthNet Connect, is focused on Health systems. We provide Internet and… Read More »